Ransomware recovery is now a client retention metric

From a technical standpoint, the recovery was a success. But the client still has questions. Why did updates go quiet for two days?

What drove the recovery costs up? And where did the 31 hours of emergency labor on the invoice come from? Recovering from ransomware is only part of the job.

Clients also need to know what happened, what recovery involved and what it cost them. When communication falls short or unexpected charges appear, even a technically successful recovery can leave clients questioning the value of their MSP relationship. The disruption may be behind them, but their doubts can carry into the next renewal conversation.

Ransomware recovery can take days, even when teams have backups and a response plan in place. According to industry reports, only 16% of affected organizations fully recovered within a day.

Earlier coverage

• AI reverse engineering let researchers add a new feature to Slack Nov 10
• One Identity Unveils Active Roles 8.6 with Enhanced Security and Administration Nov 10
• Chrome zero-day whack-a-mole continues as 2026 tally hits 8 Nov 10